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Customer Service

Shipping

We currently ship to the following countries: USA, Canada, Australia, New Zealand, United Kingdom, Sweden, France, Spain, Germany, Ireland, and Japan, with free shipping available on all orders to USA and Canada, and free shipping to destinations outside of USA and Canada on orders over $75. Rates are based on your shipping address and can be selected at checkout after entering your shipping address. All orders are processed and shipped within 2 business days, with delivery timelines listed at checkout. 

Preorders

Any items that are currently out of stock can be pre-ordered to be shipped in 3 weeks or earlier. Please note: shipping times apply after the 3 week fulfillment period. You'll receive an email when your order is on its way.

Returns

Due to the small-batch nature of our products, we don't accept returns after your order has shipped. If you're not sure what'll work for you, we encourage you to try our Beauty Oil Pack. If you received an incorrect or damaged order, please email us at hey@ptlbeauty.com and we'll get you taken care of.

Have a question about our beauty oils?

Read our Beauty Oils 101 guide. If there's a question there we haven't answered, let us know by using the form below.